Customer Service as a Marketing Tool
Online Car Tech Pty Ltd was founded by mechanics that learnt to appreciate the satisfaction of using quality tools avoiding the time consuming frustrations of cheap tool failures. Word of mouth is our secret weapon, A large percentage of our business comes through our existing customers. So, of course, we put a lot of time and effort into customer service. We think of every touch point with a customer as an opportunity to deepen the relationship, keep existing customers happy, and grow new sales. With this philosophy, we have dramatically lowered our marketing costs. We’re using customer service and support as a competitive advantage.
The Competitive Advantage of Service
Our goal is to be known for having extremely happy customers. That means obsessing over every detail of their experience. We want our customers to be able to order hassle free, expect quality product professional service, and get all the help they need from our team when they need it. We have learned first hand that this philosophy works to grow a new business. It makes us happier running it, too!.
All goods dispatched from OLCT are done so with a tracing number and 99% of the time will be the same day payment is received. In general (be it post or airbag) goods are normally received within 2-3 days and can be tracked on-line at any stage. We have 2 main distribution facilities and satellite drop shipper around the country to reduce freight costs.
Dispatch Opperating Hours:
Please be aware when ordering the item may be dispatched the next day.
Pick up by arrangement
52 Dandenong rd,
Ph Justin (+61)407679351